Return Policy

Our aim is to make your online shopping experience as easy as possible. If you are not completely satisfied with an item you have purchased at Propelz, we are happy to exchange your item or give you a refund, excluding our shipping costs

How to Return or Exchange an item:

Call to obtain an RA# prior to returning your package. Write the RA# on the original sales receipt (and include this in your package) and also write the RA# on the outside of your package. No returns or exchanges will be accepted without this number.

Fees and Shipping Costs:

If we made an error on your order and sent you the wrong item, or if the item is damaged in transit, we will cover the shipping costs involved with the return. Under any other circumstances, all shipping costs are non-refundable.

You cannot cancel an order if it has already been processed or shipped. If you refuse an order, we will apply our standard return policy and roundtrip shipping costs will be deducted from your refund.

We are not responsible for return packages that are lost or damaged by the return shipping company. These items remain your (the customer’s) property, and you will be charged the shipping costs to return these items to you. For these reasons, please send your package via UPS, Fedex or a mail service which offers a shipping receipt and tracking number. For proof of return delivery, please hold onto your shipping receipt and tracking number.

Refund Time Frame:

It can take us up to four (4) weeks to process a return order. If you don’t receive your refund within that time period, please call us and we will check on the status.